In the legal profession, scattered communication is a liability. LexOS Pulse is your firm's encrypted, context-aware internal messaging engine.
Instead of relying on external chat apps, Pulse keeps all strategic discussions, urgent alerts, and file-sharing strictly within your secure tenant environment. Because Pulse respects the "Department Wall" architecture, staff only see the communication channels they are authorized to access.
Here is how to navigate and utilize the different communication hubs within LexOS Pulse.
1. Case-Specific Pulse (The War Room Chat)
The most critical communication in LexOS happens inside the Case Files. Every single open case automatically generates its own isolated Pulse chat room.
- Contextual Strategy: When you open a case file, you will see the Pulse panel alongside your documents and billing. Any message sent here is permanently attached to this specific case.
- Visibility: Only the lawyers assigned to the case's department (or those holding a Temporary Access Key) can read or participate in this chat.
- The Pulse Indicator: You never have to guess if a case needs your attention. On the main Case Files table, the Pulse column displays a red badge with your unread message count for that specific matter.
2. The Ping Function (Urgent Alerts)
When a filing is due in an hour or a senior partner needs immediate input, a standard message isn't enough. You need to cut through the noise.
- How to Ping: In any Pulse chat room, simply type @ followed by a staff member's name (e.g., @Adeola), or click the Ping action to get the needed attention.
- The Result: Pinging bypasses standard routing. It triggers an immediate, high-priority notification directly to that user's dashboard. It ensures critical directives are never missed.
3. Departmental Pulse Rooms
Beyond individual cases, entire departments need a place to coordinate resources, share jurisdiction updates, and manage their collective workload.
- Siloed Hubs: LexOS automatically provisions a dedicated Pulse room for every department you create (e.g., a Litigation Pulse, a Corporate Finance Pulse).
- Strict Walls: A lawyer in Real Estate physically cannot access or view the Litigation Pulse room. These channels are strictly fenced by the user's assigned department_id.
4. The Executive Room (The Management Trio)
Strategic firm management requires absolute discretion. LexOS features a locked, executive-level Pulse channel that is hard-coded to bypass all department routing.
- Exclusive Access: This room is strictly limited to users holding the SAN / Principal Partner, Partner, or Practice Manager security roles.
- Purpose: This channel is designed for discussing firm-wide financials, high-level hiring, Vault auditing, and sensitive infrastructure decisions without the risk of an associate accidentally intercepting the conversation.
5. The Firm-Wide Pulse (The Watercooler)
For general announcements, holiday closures, HR updates, or firm-wide coordination, LexOS provides a single, unified channel.
- Global Access: Every active staff member in your directory, from the Principal Partner down to the Filing Officers, has access to the Firm-Wide Pulse.
- Admin Controls: Practice Managers can pin important announcements to the top of this channel to ensure they are read by all incoming staff.
Security & Compliance Note
Because LexOS is built for NDPR compliance and absolute data sovereignty, no message in LexOS Pulse can be permanently deleted by standard users. Every ping, case update, and department chat is logged immutably. When a case is archived into the Iron Vault, its associated Pulse chat is permanently locked into a read-only state for historical auditing.